Privacy Policy — Loved Ones

Effective Date: October 11, 2026

Loved Ones ("the App") is developed by Randall Montes ("we," "us," or "our"). This Privacy Policy explains what information we collect, how we use it, and what choices you have.

By using Loved Ones, you agree to the practices described in this policy. If you do not agree, please do not use the App.

1. Information We Collect

Information You Provide

• Email address — Required for account creation. Used to send you a one-time login link (magic link) for authentication.
• Username and display name — Chosen by you to identify your account.
• Bio — Optional text description on your profile.
• Mood — Optional. A short status of up to 30 characters that you pick from a list (such as "Happy" or "Sleepy") or write yourself. We store only your current mood and when you last changed it. A new mood replaces the old one, and clearing your mood removes it. Before a mood you write is saved, we check it against a list of blocked words. See Section 2 for who can see it.
• Phone number — Optional. If provided, it is stored in a normalized digits-only format and used solely for friend discovery (see Section 5).
• Avatar customization — Your avatar appearance settings (body parts, colors, accessories, and related configuration), including the pet you choose for your avatar, if any, and whether it stands beside or in front of your avatar. Pets are characters you pick from those available in the App. We do not ask for any information about real pets.
• Photos — If you choose to upload photos from your device library to create custom avatar items for the marketplace, those images are uploaded to our storage service.

Information Collected with Your Permission

• Device contacts (phone numbers only) — With your explicit permission, the App reads phone numbers from your device's contact list. These numbers are sent to our server in batches to check whether any of your contacts are already using Loved Ones. Contact data is not permanently stored on our servers — it is used only for real-time matching and then discarded. See Section 5 for details.

Information Stored Locally on Your Device

The following data is stored only on your device and is never sent to our servers:

• Avatar configuration cached for the iOS widget (stored in a shared App Group container)
• Party member data cached for widget display (the names, avatar settings, and current moods of the people in your parties)
• Pre-rendered avatar images cached for widget display
• Widget debug logs

Information We Do NOT Collect

• Location data
• Device advertising identifiers (IDFA)
• Analytics or behavioral tracking data (we do not use Firebase, Mixpanel, or similar services)
• Payment or financial information
• Health or fitness data
• Browsing history
• We do not integrate any third-party advertising networks

2. How We Use Your Information

We use the information we collect for the following purposes:

• Authentication — Your email address is used to send magic link login codes so you can securely sign in without a password.
• Profile and identity — Your username, display name, bio, avatar settings (including your pet), and mood are used to display your profile to you and to your friends within the App.
• Mood — Your current mood appears in a speech bubble next to your avatar on the Loved Ones home screen widget of friends who have added you to one of their parties. Like your display name, your mood is part of your profile, so other signed-in Loved Ones users may be able to see it.
• Friend discovery — Your phone number (if provided) allows other users to find you. Device contact numbers (with your permission) are used to show you which of your contacts are already on Loved Ones.
• Social features — Friend connections and party memberships are used to power the App's social features, including friend lists, group parties, and shared avatar displays.
• Custom avatar items — Photos you upload are used to create custom marketplace avatar items.
• Widget display — Locally cached data powers the Loved Ones iOS home screen widget.

We do not sell, rent, or share your personal information with advertisers or data brokers.

3. How We Store and Protect Your Information

Your account data, avatar settings, social connections, and uploaded photos are stored on servers operated by Supabase (see Section 4). Data is transmitted over encrypted connections (HTTPS/TLS).

Authentication tokens are stored locally on your device by the Supabase SDK and are used to maintain your login session.

Locally cached widget data (avatar images, party member info, debug logs) is stored in your device's App Group shared container and does not leave your device.

We take reasonable measures to protect your information, but no method of electronic storage or transmission is 100% secure. If you become aware of any security issue, please contact us immediately.

4. Third-Party Services

The App uses one third-party service:

Supabase

Supabase provides our database, authentication, and file storage infrastructure. When you use Loved Ones, your data is processed and stored by Supabase on our behalf.

• What Supabase handles: Account data, authentication (magic link emails), avatar settings, social/relationship data, friend discovery queries, and uploaded photos.
• Supabase's privacy policy: https://supabase.com/privacy

We do not use any other third-party data processors, analytics providers, or advertising services.

5. Contact Data and Friend Discovery

When you grant the App permission to access your device contacts:

1. The App reads phone numbers only from your contact list.
2. These numbers are sent to our server in batches (up to 100 at a time) to check for matching Loved Ones users.
3. The contact numbers are used only for this real-time matching query and are not permanently stored on our servers.
4. You are shown a list of contacts who already have a Loved Ones account, so you can send them a friend request.

If you do not grant contact access, you can still use the App — you simply will not see contact-based friend suggestions. You can revoke this permission at any time in your device's Settings app.

If you provide your own phone number, other users who have your number in their contacts may see you as a suggested friend.

6. Your Rights

You have the following rights regarding your personal data:

• Access — You can view your profile information, avatar settings, and friend connections within the App at any time.
• Correction — You can update your email, username, display name, bio, phone number, mood, and avatar settings (including your pet) directly in the App.
• Deletion — You can delete your account directly in the App: open the Your Avatar tab, tap the gear icon in the top right to open Settings, then select Delete Account and confirm. This permanently deletes your account and associated Loved Ones data, including profile information, avatar settings, social connections, parties, marketplace items, and uploaded photos from our servers. If you cannot access the App, email us at lovedonescontact@gmail.com from the email address linked to your account, and we will help you delete it. We may ask you to confirm that the account is yours first.
• Data portability — You may request a copy of your personal data by contacting us.
• Withdraw consent — You can revoke contact access at any time via your device's Settings. You can remove your optional phone number from your profile at any time.

To exercise any of these rights, contact us at lovedonescontact@gmail.com.

We will respond to all legitimate requests within 30 days. We may ask you to verify your identity before processing your request.

7. Children's Privacy

Loved Ones is not intended for children under 13. Users must confirm that they are at least 13 years old before creating a profile. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at lovedonescontact@gmail.com so we can take appropriate action.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this document. If we make material changes, we will notify you through the App or by other reasonable means.

Your continued use of Loved Ones after any changes to this policy constitutes your acceptance of the updated terms.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: lovedonescontact@gmail.com
Developer: Randall Montes